FAQ

We specialize in premium hardware solutions including:

• Door Hardware (locks, handles, hinges)
• Fasteners for various applications
• Garage Door Hardware
• Gate Hardware
• Mailboxes & Accessories

Our products are designed for both residential and commercial use, with security and durability as our top priorities.

Yes! Many of our products, especially our gate hardware and mailbox systems, are specifically designed to withstand outdoor conditions. We use weather-resistant materials and protective finishes to ensure long-lasting performance.

Absolutely. We cater to both homeowners and contractors, offering commercial-grade solutions for gate hardware, door locks, and security systems. Many contractors choose us for bulk purchases of reliable hardware components.

We process orders within 1-2 business days from our Columbus warehouse. Delivery times then depend on your location and chosen shipping method:

• Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
• Free Shipping (orders over $50): 15-25 business days via EMS

Expedited options are available for urgent projects.

Yes, we ship worldwide except for select remote areas in Asia. Our global shipping network ensures your hardware arrives securely no matter where your project is located.

We pack all orders with the same attention to security that our products provide for your property. Door locks, garage hardware, and mailboxes are carefully secured to prevent damage during transit.

Yes! All orders come with tracking information so you can monitor your shipment from our warehouse to installation day. You’ll receive tracking details via email once your order ships.

We offer a 15-day return policy from the delivery date. If you encounter any issues with your hardware shipment:

• Contact us at [email protected]
• We’ll provide secure repackaging guidance for returns
• Returns must be in original condition with all packaging

While we take great care in packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as appropriate.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely to protect your information.

No, you can check out as a guest. However, creating an account allows you to track orders more easily and save your information for future purchases.

Our team is available 24/7 to assist with product selection. Whether you’re upgrading front door security or planning a large commercial project, we can recommend the right solutions for your needs.

For any questions not covered here, please email us at [email protected]. Our Columbus-based team is committed to providing prompt, helpful support for all your hardware needs.