Privacy Policy

At Lock & Latch (“we,” “us,” or “our”), we take your privacy as seriously as we take the security of our premium hardware products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lockandlatchshop.com or make purchases from our global hardware selection.

1. Information We Collect

To provide our door hardware, fasteners, and security products to customers worldwide, we collect:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make purchases of our garage door hardware, gate systems, or mailboxes.
• Payment Information: Credit/debit card details (processed securely via PCI-compliant systems), PayPal account information for transactions, similar to how we ensure physical security with our products.
• Commercial Purchase Details: For our contractor and bulk buyer customers, we may collect business name, tax ID, and project specifications.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our site, particularly when researching different hardware categories.
• Communication Records: Correspondence with our support team regarding door hardware inquiries or order issues.

2. How We Use Your Information

We use your data with the same precision we apply to crafting our hardware products:

• Process and fulfill orders for fasteners, gate hardware, and other products
• Provide customer support for installation or product questions
• Improve our website experience for both residential and commercial customers
• Conduct fraud prevention, particularly for high-value commercial orders
• Send transactional emails (order confirmations, shipping updates)
• Analyze purchasing trends across different hardware categories
• Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

Like our selective distribution network, we share information cautiously:

• Payment Processors: To complete transactions for our global customer base
• Shipping Providers: Only what’s necessary to deliver your hardware products
• Service Providers: Companies that help with website operations, always under confidentiality agreements
• Legal Requirements: When required by law, similar to how our products meet security standards
• Business Transfers: In case of merger or acquisition, with notice

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding select remote areas in Asia), your data may be transferred to and processed in countries outside your residence. We implement appropriate safeguards for these transfers, just as we ensure our products meet international standards.

5. Data Security

We protect your data with the same robustness as our security hardware:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliance for payment processing
• Tokenization technology so we never store raw card data
• Regular security audits of our systems
• Employee training on data protection

6. Your Rights and Choices

You have control over your information, just as you control access with our hardware:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure under certain conditions
• Restriction: Limit how we use your data
• Objection: Opt-out of certain processing
• Portability: Receive your data in a structured format
• Withdraw Consent: For processing based on consent

Contractors and commercial clients may have additional options for managing business account information.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

• Essential Cookies: Necessary for checkout functionality when purchasing hardware items
• Performance Cookies: Help us improve site navigation between product categories
• Functional Cookies: Remember preferences like currency for international customers
• Advertising Cookies: Show relevant products (like complementary gate hardware)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

8. Children’s Privacy

Our products and website are not directed at children. We do not knowingly collect data from individuals under 16.

9. Policy Updates

We may update this policy periodically, just as we update our product lines. Significant changes will be communicated to customers through our website or email.