1. Introduction

Welcome to Lock & Latch (www.lockandlatchshop.com). These Terms and Conditions govern your use of our website and the purchase of our premium door hardware, fasteners, and security products. By accessing our site or making a purchase, you agree to these terms.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to purchase from our website. By placing an order, you confirm you meet this requirement.

2.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your credentials and all activities under your account.

2.3 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the site’s functionality
  • Use automated systems to extract data

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in our product descriptions, specifications, and images. However, minor variations may occur. If a product differs substantially from its description, your remedy is to return it unused under our return policy.

3.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products without notice.

3.3 Installation Disclaimer

Our products are designed for professional installation. We are not responsible for improper installation or resulting damages.

Note: For safety reasons, certain installed or custom-cut products cannot be returned. See Section 6 for details.

4. Orders and Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including suspected fraud or pricing errors.

4.2 Pricing

Prices are in USD and subject to change without notice. You will be charged the price displayed at checkout.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the selected payment method for the total amount including taxes and shipping.

4.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information.

5. Shipping

5.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times are estimates and may vary.

5.3 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by customs, weather, or other unforeseen circumstances.

6. Returns and Refunds

6.1 Return Policy

You may return most unused items in original packaging within 15 days of receipt. Returns require:

  • Proof of purchase
  • Original packaging with all tags and protective coverings
  • Return authorization (email [email protected])

6.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Custom-cut or specially ordered fasteners
  • Installed products or items showing signs of use
  • Electronic components of garage door hardware systems

6.3 Refund Process

Refunds are processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

6.4 Damaged or Incorrect Items

Contact us immediately at [email protected] with photos. We will arrange a replacement at no cost.

7. Intellectual Property

All content on this site (text, graphics, logos, images) is our property or used with permission and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

Lock & Latch shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our maximum liability for any claim related to your purchase is limited to the purchase price of the product.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Governing Law

These Terms shall be governed by the laws of the State of Ohio, USA, without regard to conflict of law principles.

12. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Phone: +1 (555) 123-4567
Address: 4250 Holly Street, Columbus, US 31901

Thank you for choosing Lock & Latch for your security hardware needs. We appreciate your trust in our products and service.